The Holidays are a time to reflect upon the past year and focus on gratitude and service. Gratitude can take many forms, such as feeling grateful for financial success, heartwarming...
It’s been nearly a decade since omnichannel became the go-to digital transformation buzzword, and organizations have worked hard to upgrade their consumer experience accordingly. According to the Aberdeen Group, between...
Bigger, better, faster, more. These uniquely American values, along with healthy dose of creativity, have been the driving force behind some of the world’s best innovations. Electric light bulbs, airplanes,...
We all know what the Amazon effect is, right? That’s when your consumers expect you to offer digital service and delivery on par with the $178B retail and tech giant....
When community financial institutions compare themselves to big banks, they usually talk about great service. “Our consumers love us,” they say. But do they? Do they really? Data has helped...
As I've reflected on my 20 years in video banking, it's been fun to see how far we've come. To highlight milestones in my video banking journey, I created this...
They say you can’t put a price on great service but try convincing your boss of that when you’re pitching a new digital service channel. The bottom line is undeniable:...
Can't we just use Skype? What’s the difference between video conferencing and video banking? Can’t you just use Skype, FaceTime or Zoom to talk to consumers with less overhead? If...
Bring your video banking strategy to life by utilizing a data-driven implementation. Successful financial technology implementations require three things: Operational benefit: Technology must reduce operational and service friction Measurable Goals: Use KPIs...
Financial institutions have been wringing their hands for years, wondering when tech giants Amazon and Google will compete against them directly. The answer might be never. According to an article...
SALT LAKE CITY NOVEMBER 1, 2018 Today, POPin Video Banking Collaboration, the industry’s first interactive mobile video banking solution, announced its name change to POPi/o Mobile Video Cloud to reflect the company’s...
Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss the adoption of video banking within Pioneer Federal Credit Union membership.
Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, shows a demo of the myPioneer Personal Assistant App powered by POPi/o Video Banking.
Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss the process for hiring video call center agents.
Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss how they have prepped their members for video engagement.
Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss the possibilities of mobile video banking.
Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss how POPi/o creates workflows that match current credit union processes.