The Holidays are a time to reflect upon the past year and focus on gratitude and service. Gratitude can take many forms, such as feeling grateful for financial success, heartwarming...
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It’s been nearly a decade since omnichannel became the go-to digital transformation buzzword, and organizations have worked hard to upgrade their consumer experience accordingly. According to the Aberdeen Group, between...
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Bigger, better, faster, more. These uniquely American values, along with healthy dose of creativity, have been the driving force behind some of the world’s best innovations. Electric light bulbs, airplanes,...
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We all know what the Amazon effect is, right? That’s when your consumers expect you to offer digital service and delivery on par with the $178B retail and tech giant....
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When community financial institutions compare themselves to big banks, they usually talk about great service. “Our consumers love us,” they say. But do they? Do they really? Data has helped...
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As I've reflected on my 20 years in video banking, it's been fun to see how far we've come. To highlight milestones in my video banking journey, I created this...
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They say you can’t put a price on great service but try convincing your boss of that when you’re pitching a new digital service channel. The bottom line is undeniable:...
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Can't we just use Skype? What’s the difference between video conferencing and video banking? Can’t you just use Skype, FaceTime or Zoom to talk to consumers with less overhead? If...
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Bring your video banking strategy to life by utilizing a data-driven implementation. Successful financial technology implementations require three things: Operational benefit: Technology must reduce operational and service friction Measurable Goals: Use KPIs...
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Financial institutions have been wringing their hands for years, wondering when tech giants Amazon and Google will compete against them directly. The answer might be never. According to an article...
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SALT LAKE CITY NOVEMBER 1, 2018 Today, POPin Video Banking Collaboration, the industry’s first interactive mobile video banking solution, announced its name change to POPi/o Mobile Video Cloud to reflect the company’s...
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss the adoption of video banking within Pioneer Federal Credit Union membership.
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, shows a demo of the myPioneer Personal Assistant App powered by POPi/o Video Banking.
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss the process for hiring video call center agents.
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss how they have prepped their members for video engagement.
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, shows a marketing piece for the myPioneer Personal Assistant.
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss the possibilities of mobile video banking.
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, and Gene Pranger, inventor of video banking, discuss how POPi/o creates workflows that match current credit union processes.
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Tracey Miller, VP of Branch Operations Pioneer Federal Credit Union, discusses why they selected POPi/o Video Banking as their provider.
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Full interview with Pioneer Federal Credit Unions Tracey Miller, VP of Branch Operations.
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