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All Posts By

Tim Pranger

Dec 11
5

We’re Grateful for Video Banking’s Unexpected Gifts

By | Benefits, Blog, Video Banking | No Comments

The Holidays are a time to reflect upon the past year and focus on gratitude and service. Gratitude can take many forms, such as feeling grateful for financial success, heartwarming gifts, the important people in your life, and even the wisdom you’ve gained from life’s ups and downs of the past year.  As we dig even deeper into gratitude we begin to feel grateful for the things we take for granted, like our health, mobility, food, clean drinking water and even our freedom.

Freedom isn’t just political; it means different things to different people.

According to the Center for Disease Control, more than one in four adults in the United States live with some type of disability. The most common disability is a lack of mobility, which makes the freedom of being able to walk severely difficult or impossible for nearly 14% of Americans.

Many of us take for granted the freedom of being able to handle day-to-day tasks on our own without relying on help from someone else.

When we first started exploring video banking and the impact it would have on people’s lives, we always focused on convenience and how to get services directly to a consumer without friction. Never once did we think it could help so many gain freedom in the way they banked.

But we are incredibly grateful it did.

For example, Idaho Central Credit Union a $4.8 billion credit union headquartered in Chubbuck, Idaho, was able to use video banking to serve a quadriplegic member face-to-face that was an hour away from any branch location. The ability to see and talk to his loan officer allowed him to feel like a piece of independence was given back to him. Service provides assistance to those in need, even when you’re not aware of it, and we are grateful video banking was able to help this happen.

Cobalt Credit Union, a $1 billion institution in Council Bluffs, Iowa, shared a different kind of assistance success story. This member, who is deaf, wasn’t able to access the credit union’s call center and if they needed assistance beyond what was available online or through the mobile banking app, they had to visit a branch in person. With Cobalt’s new video banking channel, however, the member was able to both see the representative on screen and use the app’s chat feature to clarify their banking needs. Now, this member can enjoy full service, at-home banking. We are grateful video banking was able to change how this member interacted and accomplished their banking needs.

Pioneer Federal Credit Union, a $500 million institution located in Mountain Home, Idaho, was able to serve a member who was severely injured in a rodeo accident and had to adjust to depending upon others to assist with their financial transactions and business. We hear a lot about accessibility when it comes to your financial institution’s digital channels, but providing accessibility to your people can mean the world to those in need. We are grateful Pioneer was able to go above and beyond with video to help serve this member and countless others who have let Pioneer know that this engagement channel “has given them their freedom back.”

There are countless more stories of how video banking has supported financial freedom and accessibility. We’ve heard about pilots making video banking calls from the tarmac, consumers accessing financial assistance via video from overseas, parents receiving face-to-face service without having to drag kids along to the branch, and working class Americans who were finally able to connect and accomplish their financial needs.

We didn’t anticipate video banking would change lives. But this Holiday season, as we reflect upon the past year, we are beyond grateful that it did.

Oct 09
5

Omnichannel ROI? Look For Insights Not Common Metrics

By | Blog, Video Banking | No Comments

It’s been nearly a decade since omnichannel became the go-to digital transformation buzzword, and organizations have worked hard to upgrade their consumer experience accordingly. According to the Aberdeen Group, between 2012 and 2017, the average company doubled the number of channels it uses to interact with consumers.

Omnichannel is a simple concept: increase convenience by offering a choice of access channels. If those new channels are digital, and they usually are, the consumer experience will improve. In turn, efficiencies will increase, costs will shrink and revenue will grow.

Oh, if only omnichannel were that simple. For most organizations, the reality of offering additional access channels has been quite different.

For example, your financial institution probably invested significant resources in your mobile banking app, and even though you’ve met your adoption and rating goals, costs keep going up, not down. Or maybe you’ve added texting, online chat or social media messaging, but in some cases, they have created friction instead of streamlining your workflow by not delivering a seamless experience that meets the needs of the agent and the consumer.

If your bank or credit union is missing the return on investment that digital service channels were supposed to bring, you’re not alone. Many financial institutions struggle to effectively satisfy the needs of today’s demanding consumers while reducing costs and driving revenue.

Where’s the digital disconnect?

The problem lies in financial institutions using common metrics to measure omnichannel ROI, instead of tracking metrics that measure consumer engagement. Moneythor, a digital banking firm based in Singapore, uncovered this common error while researching how financial institutions track ROI earlier this year.

After analyzing annual reports and investor reports of 24 banks around the world, the fintech was able to divide digital metrics into two categories: common metrics and insightful metrics. Common metrics only report usage of digital channels. Insightful metrics, on the other hand, report engagement measures that allow financial institutions to measure how each digital channel contributes to financial success.

Common metrics like adoption rates are important, but the truth is they don’t add much value to your bottom line. To accurately measure ROI, you must instead measure digital engagement and digital users’ activities on each platform. For example, don’t base your success on how many times your digital banking app has been downloaded or how many logins you get each month. Instead, track average session time, number of monthly digital sessions per user, click-through rates, response to digital marketing campaigns, satisfaction ratings after digital channel use and how each digital channel generates revenue-producing activities like loan applications or new accounts compared to transactions.

Using these advanced metrics, financial institutions can then determine how and even why their consumers use each digital channel. Digitizing and automating operational processes won’t automatically deliver ROI. Financial institutions must also develop ways to measure, track and report the actual value generated by each digital channel. This holistic view will allow them to focus on the functions that deliver the most value, and prioritize optimization that reduces friction, improves the consumer experience and drives even more revenue.

Sep 24
5

Quantitative vs. Qualitative: How Technological Innovation has Changed

By | Blog, Video Banking | No Comments

Bigger, better, faster, more. These uniquely American values, along with healthy dose of creativity, have been the driving force behind some of the world’s best innovations. Electric light bulbs, airplanes, skyscrapers, microwaves, credit cards, the internet, Google, wi-fi and even the Fitbit are all technological breakthroughs made in America that have fed our appetite for more.

There’s no limit to how much more we can achieve; and yet, it feels like we’ve reached a tipping point in our culture as it applies to innovation. The primary driver of new technology isn’t just about delivering more in a quantitative sense. We’re seeking a better quality of life, too.

Microsoft CEO Bill Gates made a case for that shift earlier this year in MIT Technology Review, when he guest curated a list of 10 breakthrough technologies. While it’s true that technology still seeks to deliver more, Gates’ observed that his list included an equal number of innovations that primarily serve to improve quality of life.

He used cultured meat, one of the innovations he selected, as an example. There is more than enough livestock to feed the world, even as the human population grows and the demand for meat increases. Instead, cultured meat is about making the world a better place by reducing the rate of deforestation, reducing methane that contributes to climate change, and allowing those who oppose killing animals to still enjoy the taste of a hamburger.

The demand for innovation in financial services is experiencing this same shift. Today’s fintech buzzwords – friction, engagement, functionality, AI – all support consumer demand for qualitative improvements. We’re also focusing on technology that can improve our employees’ quality of life, from tools that help people work remotely to machine-based learning that eliminates mind-numbing repetitive task work.

Gates stressed that technology’s shift from quantity to quality isn’t going to happen overnight. In fact, he said we’ve only now reached a midpoint where we are considering both ideas at once.

However, Gates predicted that 20 years from now, the brilliant minds of the world will focus less on how to achieve more, and instead consider metaphysical questions such as how they can find ways to help people can live happier, more fulfilling lives and create more meaningful connections with each other.

How does your financial institution’s long-term technology strategy align with this notion? Are you focused primarily on implementing new technology that will grow your consumer base, generate more revenue and increase your outstanding loan balances? Or, are you equally seeking solutions that will optimize technology to make life easier and more rewarding for your consumers and staff?

The Financial Brand recently released a new study, Digital Banking Consumer Engagement, that details how community financial institutions are falling further behind big banks when it comes to using technology to increase engagement. The big banks aren’t using expensive, cutting edge strategies – the report tracked readily available technologies like mobile new account opening, online applications that take less than 5 minutes to complete and digital funding options.

Despite demand from consumers and ample supply from fintechs, the adoption rates for these tools was low. Only one-third of financial institutions that participated in the study allow consumers to open a new checking account using a mobile app. A staggering 39% require an in-person trip to a branch to complete that process. Only 18% say their online account opening process takes less than five minutes. Nearly half don’t allow consumers to stop and save the account opening process in one channel and continue using another channel.

This isn’t just a strategy to increase market share among millennials because they are lazy or softer than previous generations. This is a long-term, groundbreaking change in our approach to technology according to Bill Gates, the second richest man in the world. And the richest man in the world – Amazon CEO Jeff Bezos – is undoubtedly on board with the idea of using technology to improve our quality of life. Nearly every successful Amazon innovation, from free shipping to Alexa, has focused on finding ways to make our modern life easier.

Like the saying goes, it’s not the number of years in your life that matters, it’s the life in your years. What was true in simpler times is even more important in our modern, digital world. And for community financial institutions, technology that improves consumers’ quality of life could very well be the key to their survival.

Aug 13
5

Four New Service Standards to Keep Your Eye On in 2020

By | Blog, Video Banking | No Comments

We all know what the Amazon effect is, right? That’s when your consumers expect you to offer digital service and delivery on par with the $178B retail and tech giant.

That’s why it’s crucial you make the most of every single penny allotted to your 2020 tech budget. It’s not enough to compare your service to the other community FI across town. You need to measure up to the general service standard consumers expect across all industries.

According to consumer service experts, here are four service standards American consumers will expect from all retail firms in 2020.

Consumer-centric attitude

We’ve all heard the statistics about how it costs five times more to acquire a new consumer than it does to keep an existing one. So if consumers expect Amazonian digital service and experts call for a possible recession in 2020, you’d better believe successful firms will put more emphasis on retaining consumers next year than acquiring new ones.

Those digital channels that make product and service delivery so efficient can be your best friend and worst enemy when it comes to word-of-mouth referrals. How often do you see posts on social media from friends who are delighted with a product or company? Probably just as often as you see posts from those who are furious with poor service and exacting revenge.

Word of mouth has expanded exponentially from yesterday’s one-on-one friendly chats. Your consumers can share their service experience with hundreds or thousands of people (or millions, if it goes viral) just by pressing enter. It only takes one bad experience to wipe out the gains from an entire marketing campaign, which is a sobering thought during budget season.

You absolutely must prioritize providing your existing consumers with the very best service you can provide, whether it’s face-to-face or through digital channels.

Personalized service

If you’re in marketing, you’ve probably already heard of “a market of one.” Your consumers expect you to know which products and services they’re interested in and which ones they aren’t. How in the world can they expect such a thing? Because these days, most people – especially young adults – have a general understanding of big data and how it can be used to personalize the consumer experience. They know that as their financial institution, you have a lot of data at your disposal.

The days of “do you want fries with that” sales pitches are over. Studies have shown that young adults aren’t weirded out seeing auto loan ads pop up in their social media newsfeeds after researching new cars online. In fact, they expect it. They aren’t going to waste their time searching for financial services when your competitors make it so easy they don’t have to.

And even if your credit union or community bank provides a better deal, your consumers will never know about it.

Life moves quickly these days, and consumers don’t have much tolerance for organizations that waste their time. A 2020 budget priority should be providing personalized service that leverages consumer data across multiple touch points that include your website, call center, branches and mobile app.

Secure concierge

Speaking of not wasting consumers’ time, another service expectation in 2020 will be the ability to perform tasks on behalf of consumers. Don’t tell a consumer to go do something when your call center rep or even your systems could do it for them. For example, don’t ask a borrower for a copy of their paystub to verify income if you have been receiving their direct deposit for two years.

Consumers don’t care that your core system lacks functionality or your service reps aren’t authorized to perform the task they need. They just want you to help them be more efficient with their time, and they’ll go somewhere else if you can’t deliver.

Here’s an important part of concierge service that could give your community financial institution an edge over fintechs and big banks: yes, consumers want you to perform tasks for them, but not at the expense of data security. Make sure your systems and workflows are secure so you’re not the subject of the next data breach story in the news.

One and done

Centralizing your operations is a big trend these days, but if you make your consumers wander through the maze of your organization chart to find the right person to solve their problem, you’ll lose them. In fact, consumers today expect firms to resolve questions and issues with just one point of contact and in real time.

That’s one reason why chatbots have been more popular than expected. Spending a few seconds answering some questions that route the caller to the right place is much better than sitting on hold, waiting for help … only to find out they need to be transferred to another department.

While chatbots work well for simple questions and call routing, they don’t replace consumer service with a live person who can provide reassurance and problem solving skills. The key to a successful centralized operations team is both technology and face-to-face consumer service representatives who resolve issues efficiently and effectively.

Service standards are a very important part of your 2020 budget planning, but they aren’t everything. To learn more about the economy, a new operational trend, and how the continued challenge to remain relevant will impact your financial institution, your consumers and your 2020 budget, click here to download our new white paper, “3 trends that will drive your 2020 budget.”

Aug 13
5

Is your Financial Institution loved?

By | Blog, Video Banking | No Comments

When community financial institutions compare themselves to big banks, they usually talk about great service.

“Our consumers love us,” they say.

But do they? Do they really?

Data has helped FIs more accurately measure performance boosting factors like market sensitivity to rates and fees, look-to-book ratios and digital marketing rate of return. Data has also helped improve the accuracy of net promoter scores and consumer satisfaction. This data might show that your financial institution is performing better than your competition; and yet, you’re still not meeting your organizational goals.

It seems like something is missing. That something is love.

Back before technology quantified everything, financial institutions relied upon old fashioned human indicators to measure how much their consumers loved them. Things like word-of-mouth referrals and branch traffic may sound quaint today, but they represent one thing that’s missing in our digital, data-driven world: human interaction.

Research says today’s consumer wants 24/7 digital access, automatic loan decisioning, the latest P2P payments service, and of course, the best products and most competitive rates.

But do they? Do they really?

A recent J.D. Power Retail Banking study revealed something very interesting: the thing consumers said they want most from their financial institution is advice. Of those surveyed, an overwhelming 78% said they wanted financial advice, but only 28% said they received it. You might think you’re providing advice on your website when you explain your products and services, or in blog posts that teach financial literacy skills. But that’s not advice. Advice requires a two-way conversation that values listening as much as selling.

How survey participants said they received advice supports this fact. Of those who told J.D. Power they received advice, only 33% who received it via email said it met their needs. Compare that to the 58% who loved the advice they received face-to-face. Now here’s where it gets tricky: nearly 60% said they want to receive that face-to-face advice through their financial institution’s mobile app.

“The key takeaway from this study is that there is a huge opportunity to leverage a combination of in-person and digital interactions to provide advice and guidance that assist customers in their financial journey,” said Paul McAdam, J.D. Power senior director of banking practice.

We believe when a financial institution uses technology to make its consumers feel loved, it’s the best of both worlds. And we think your bottom line will show it.

Jun 18
2
Video banking evolution

Video Banking Evolution

By | Blog, Video Banking | No Comments

As I’ve reflected on my 20 years in video banking, it’s been fun to see how far we’ve come. To highlight milestones in my video banking journey, I created this timeline. I hope you enjoy reviewing the milestones that have lead us here. Now let me welcome you to join us in the milestones to come.

timeline_post

Visit our homepage to learn more about POPi/o!

Need to get in touch with POPi/o? Click here > 

What is video banking? Learn more here >

Mar 22
4

Data Shows that Video Banking Generates Positive ROI

By | Blog, Video Banking | No Comments

They say you can’t put a price on great service but try convincing your boss of that when you’re pitching a new digital service channel. The bottom line is undeniable: ROI matters.

Video banking delivers ROI, and our users’ 2018 data proves it.

Most people think of video banking as just another way to process routine account transactions, but that’s not true. Last year, the most frequent use of POPi/o Video Banking was lending.

Let that sink in for a moment. More than one-third – 36% to be exact – of customers who contacted their credit union or bank using video banking did so to apply for or fund a loan. And these weren’t just consumer loans, either. Twenty-six percent of our financial institutions utilize video banking as a way to process business loans.

All that consumer and business loan activity means a direct source of new interest and fee income, and a chance to grow your market share. And as rates continue to rise, your ROI and income will grow along with it.

Okay, so surely the second most common use of video banking was routine transactions, right? Yes, but just barely: 16% of consumers used video banking for account service. However, following right behind at 15% were consumers who opened new accounts.

When you put together the loans and new account activities more than half of all consumers using the video banking channel last year contributed a quantifiable business value to their financial institution. Why is video banking such a great channel for profitable account activity? Because it’s more than just a channel that supports face-to-face conversation. POPi/o Video Banking includes key workflow capabilities that provide a complete service experience. For example, consumers can use video banking to easily upload supporting documents to complete loan applications, like IDs and paystubs. Video banking even supports eSignatures, which means consumers can go from application to funding in just one call.

That level of video interaction delights consumers, and our data shows it. POPi/o Video Banking scored 4.7 stars out of 5 with our financial institutions’ customers, which include more than just millennials and Gen Z. Video banking is also popular with retirees who have limited mobility, customers who speak English as a second language and middle-aged executives who travel for work.

The most popular channel for video banking is mobile – 63% of POPi/o financial institutions have deployed video banking into the mobile channel because it gives them the greatest reach. However, surveys show that most consumers prefer to use more than one channel to access their financial accounts, so our financial institutions also work toward also implementing video banking online and/or in a branch.

Another interesting point revealed in our 2018 user data was that the average video banking call is only a little more than five minutes. That’s a perfect length that allows your representatives and your customers to have a complete, yet efficient, service experience.

If you’d like to learn more about our 2018 user data and how POPi/o Video Banking can produce positive ROI for your credit union or bank, please request a demonstration here.

Feb 05
4
Video Conferencing vs. Video Banking

Video Conferencing vs. Video Banking

By | Blog, Video Banking | No Comments

Can’t we just use Skype?

What’s the difference between video conferencing and video banking? Can’t you just use Skype, FaceTime or Zoom to talk to consumers with less overhead?

If you’re in charge of operations and want to add video banking to your FI’s digital channels, you might get these questions from your boss, executive team or board. There are very distinct differences between video conferencing and video banking, and in order to deliver the experience your consumers expect and maintain your service standards, you definitely need to offer video banking.

However, if you’re not prepared for the question and caught off guard you might struggle to explain the differences, so here’s a quick rundown of the facts.

Video Conferencing vs. Video Banking

Video Conferencing

Video communication apps allow two people in different locations to communicate face to face. As 3G and 4G technology availability has made connection faster and cheaper, video chat has become very popular across generations. Video conferencing is more than a Skype chat with Grandma. It also provides the ability to share educational information and provide a platform for business negotiations.

That’s one of the big differences between video conferencing and video banking – the former enables communication between businesses and is not addressing the consumer side of collaboration. Additionally, most video conferencing platforms require both parties to set a date and time to communicate, which creates service friction. How many times have you been the only one to show up for a video conference? It’s incredibly frustrating; imagine experiencing that as a consumer.

Video chat apps aren’t secure enough for banking transactions. You’ve probably heard the recent news about the iPhone FaceTime bug that allows users to eavesdrop on others before they even accept the call. The last thing your FI needs is bad publicity suggesting you don’t properly safeguard financial information because you used FaceTime to conduct financial transactions.

Finally, video conferencing’s main purpose is cost savings. It means you don’t have to fly your vendor or your remote team members into the main office for an in-person meeting. Free or low-cost video conferencing services might be cheaper than video banking, but when it comes to digital channels, cost savings isn’t the only factor to consider. Convenience, consumer experience, compliance, and workflow must be included in your due diligence.

Video Banking

Video banking, on the other hand, does more than allow face-to-face digital communication. It recreates an entire branch experience, with tellers, consumer service representatives, loan officers, and financial advisors.

That’s the biggest difference between the two channels – video banking was custom built to meet the needs of banking consumer needs and work with banking workflows. Unlike video conferencing, video banking usually includes the following features:

  • Document collection
  • Document signature
  • Screen sharing
  • Presentations
  • URL sharing
  • Standardized business workflows
  • Branch, web, and mobile deployments

A robust video banking app brings all of your products and services together, which increases your staff efficiency and racks up sales.

Unlike video conferencing, which requires everyone to show up at a specific date and time, video banking can be built into your call center queue. That makes it on demand for consumers, the way retail channels should be.

Video banking also allows you to record the call, produce logs and metrics to track performance and provide data to prove compliance. That’s important: video banking apps are compliant with security regulations that safeguard financial data. WebEx and FaceTime are great services, but they aren’t going to impress your executive team.

Financial regulators are expected to scrutinize technology even more in 2019, according to a recent American Banker article. It reported that because Democrats have regained control of the House, and Republicans only hold a slim majority in the Senate, banking regulation is expected to tighten. Additionally, banking regulators are still under pressure to protect consumers from data breaches. You should expect your examiner to review all of your fintech vendors and digital channels, searching for weak links. Now is not the time to skimp on security!

Finally, consumers value experience more than ever. In fact, surveys keep revealing that younger consumers are willing to pay more for a loan if the lender provides a superior digital experience. Even Grandma, who already knows how to use video chat technology, appreciates the convenience video banking provides – many banks and credit unions have found that video banking adoption rates across all generations have been higher than expected.

The differences between video conferencing and video banking are clear. Start providing better experiences, that will make your financial institution one your consumers love.

Dec 12
3
2019-Video-Banking-Implementation-Guide

Video Banking: 2019 Implementation Guide

By | Blog, Video Banking | No Comments

Bring your video banking strategy to life by utilizing a data-driven implementation. Successful financial technology implementations require three things:

  • Operational benefit: Technology must reduce operational and service friction
  • Measurable Goals: Use KPIs to forecast and meet organizational goals
  • Growth: Improve your organization’s bottom line

Video banking technology can help you accomplish all of these. However, because it’s new technology, you may be struggling to create a clear vision for your executive team or your board because you lack the experience to provide details on how you can successfully implement it across your organization.

Until now. POPi/o’s exclusive data-driven implementation guide is the key to solving questions you have prior to starting a video project:

  • Operational benefit: What channel do I start with?
  • Measurable goals: How do we staff and support video banking?
  • Growth: What products and services do I make available through this channel?
Download: POPi/o Implementation Guide

What do you get from the guide?

The implementation guide provides real-world data from credit unions and KPIs that will help you realize your video strategy. Utilize this guide as a resource to execute your vision and define your video banking project.
Here are a few more questions the implementation guide can answer for you:

Do I have to select just one video channel?

Video banking is not just an add-on to your mobile banking app. It can be deployed across multiple channels, and your financial institution’s unique operational profile and organizational goals should determine where you begin. Your peers prefer a certain channel to get started. Find out which one here.

Are there other unique use cases that video banking can solve?

Yes, our research dug up an unanticipated and highly profitable product our FIs have found is a perfect match for video collaboration.

Who will adopt video banking?

You may be surprised, just like our clients were, to find that video banking appeals to more than just millennials and Generation Z. We’ve provided a list of unexpected demographic groups that love video banking and might inspire you to expand your video banking strategy to include more customers … and generate more revenue.

Video banking a revenue generator? Yes.

Forecasting technology ROI is often the most important metric for your executive team. But when technology is innovative and new to your institution, it’s the most difficult to predict. We’ve broken down exactly how to compute ROI using average video banking conversion rates, and your call volume, loan sales goals and average interest rates.

How do I set up a video call center?

In general, video banking reps process the same transactions, sell the same products and communicate the same information as your call center reps and branch staff do. However, they are given greater resources to create higher immediate conversion rates. Additionally, video banking is a personal channel and requires problem solvers that can adapt to different situations quickly. We’ll help you navigate those differences so you can effectively route calls, hire new or train existing staff, and build a video call studio that supports your brand while encouraging your consumers to engage with your reps.

Implement a vision that you believe in

At POPi/o Mobile Video Cloud, your success is our mission. We encourage you to download your 2019 Video Banking Implementation Guide and use it as a blueprint to bring your video banking strategy to life. If you need more data or information, please let us know! We’ll be glad to provide it and add it to the guide so others can benefit.
Are you ready to discuss exactly how POPi/o Mobile Video Cloud can help you meet your 2019 organizational goals? Click here to set up an appointment.
Nov 12
4
Cloud Video Banking

10 Reasons to Look to the Cloud

By | Blog, Video Banking | No Comments

Financial institutions have been wringing their hands for years, wondering when tech giants Amazon and Google will compete against them directly.

The answer might be never.

According to an article published in The Wall Street Journal, Amazon and Google aren’t as interested in banking as they once were. The reason is that as financial institutions increasingly transfer technology to the cloud, Amazon and Google are making more money offering cloud computing services to FIs than they could make competing against them offering banking services to consumers.

Business is booming for Amazon’s AWS, Alphabet’s Google Cloud and Microsoft’s Azure as financial institutions transfer infrastructure, platforms, software and recovery systems from on-site servers to the cloud.

POPi/o Mobile Video Cloud recently changed its name to reflect our Software as a Service structure (Saas). When it comes to leveraging everything the cloud has to offer technology, we’re all in.

Why has POPi/o and the financial services industry finally embraced the cloud? Here are 10 reasons.

  • Disaster recovery
    • We’ve all seen the horrific damage to buildings that Hurricane Michael caused. I’m sure there were plenty of bank and credit union executives who watched nervously as the hurricane veered dangerously close to their service bureau or backup facilities. Don’t let natural disasters – from which you’re protecting your systems – be the weak link that causes disaster recovery failure. Cloud-based disaster recovery services will keep you up and running and allow you to focus on serving victims of natural disasters who need your help.
  • Faster updates
    • The policy of prevention over cure rules today’s digital-first marketplace. The cloud allows you to automatically fix bugs, update customization and make other updates without having to individually upload to each workstation.
  • Quicker deployments
    • The cloud allows you to deploy new technology and services in hours instead of days … or weeks … or even months. All you need is a browser and a bit of training.
  • Serious cost savings
    • This is a biggie. Not only do on-premises hardware and the required software upgrades cost big bucks, but you also have to pay for someone to install and update software, install and manage servers and run backups. With the cloud, those expenses are the responsibility of the vendor; you only pay for what you need.
  • Security
    • For too long, financial institutions were afraid the cloud posed a security threat. Yet research has consistently shown that human error is a greater risk. The cloud doesn’t require in-house physical access security and deployed security protocols. Encryption can be deployed across a wider network quickly, and cloud servers are located at secure locations that are rigorously tested and have multi-factor security.
  • Ongoing education
    • Cloud service providers take the guessing out of getting a new solution to work for you. Rather than relying on in-house expertise, which will require you to pay for educational courses and conference to keep current, your vendor will be your expert.
  • Flexible scalability
    • The cloud is scalable as you grow. If you need more licenses, you can get more licenses. If you need to take some away, go right ahead. As your business grows or slows, the cloud will adapt with you.
  • Mobility
    • Cloud-based services are internet based, so you can access your systems from wherever you or your remotely-based staff have an internet connection.
  • Competitive
    • The cloud allows you to disrupt your market with enterprise-class technology and speed while staying lean and nimble.
  • Environmentally friendly
    • Not only will you reduce the space required in branches and your headquarters to store and access servers, but cloud protocol is also greener than onsite technology because you only use as much as you need.
Nov 01
2
popio video banking

PR: POPin becomes POPi/o Mobile Video Cloud, New Clients & CUNA Award

By | Video Banking | No Comments

SALT LAKE CITY NOVEMBER 1, 2018

Today, POPin Video Banking Collaboration, the industry’s first interactive mobile video banking solution, announced its name change to POPi/o Mobile Video Cloud to reflect the company’s evolution as the premier platform for providing point-of-purchase (POP) experiences consumers can easily move in and out (i/o) of, seamlessly blending physical and digital interactions across all channels by utilizing the mobile video cloud.

Read the full press release here: POPin Video Banking Collaboration Changes Name to POPi/o Mobile Video Cloud, Announces New Clients & CUNA Award

Press Contact
POPi/o Mobile Video Cloud
Kristi McCain, (385) 204-4341
mccainconsultingllc@gmail.com

Learn more about POPi/o Mobile Video Cloud & Video Banking by clicking here.