If there is a business buzzword for 2020, it’s pivot. Educators Credit Union had just launched POPi/o video banking in their first branch just one week before the Coronavirus pandemic shut down all its branch lobbies. The solution was to pivot ECU’s POPi/o video banking, which was focused on in-branch service, to one delivered through online and mobile channels, and relaunch the service quickly. This is their story.
Simple · Easy · Convenient
Mobile · Online · In-branch
Banking Anywhere, Anytime
POPi/o Video Banking Provides
“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”
Jessica Davis – System Analyst
“I believe that Video Banking will play a pivotal role for us going forward."
Brooke Van Vleet – CEO, InRoads Credit Union
“Virtual branch became an avenue to get loans signed and open deposit accounts”
Suzanne Dahms – Executive Vice President/COO
“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”
Ben Maxim – AVP Digital Strategy & Innovation
InRoads Credit Union Video Banking Case Study
See why InRoads Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.
2020 A Year in Review
What does it mean for your 2021 Implementation?
- 2020 Video Banking Call Data
- Virtual Branch Deployment Types
- Virtual Branch Operations
- Learn more about your peers
- The Pandemic Effect – Video Banking Thrives
Does video banking drive results?
- 80% of video banking calls result in new accounts or lending inquiries
- 20% of calls were outside normal business banking hours
- 96% of consumers gave a positivity rating across all video call types
POPi/o Virtual Branch Solution Enables
2020 Executive Video Banking Implementation Guide
Many financial institutions have committed to creating and implementing a digital-first strategy in 2020. However, in a recent survey on digital transformation, only 16% of respondents who have undergone a digital transformation in the last five years said their organizations’ digital transformation successfully improved performance and equipped them to sustain long-term success.