Now Available 2021 Video Banking Implementation Guide
POPi/o Video Banking Provides
“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”
Jessica Davis – System Analyst
“I believe that Video Banking will play a pivotal role for us going forward."
Brooke Van Vleet – CEO, InRoads Credit Union
“Virtual branch became an avenue to get loans signed and open deposit accounts”
Suzanne Dahms – Executive Vice President/COO
“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”
Ben Maxim – AVP Digital Strategy & Innovation
Digital Humanity - Human Connection in the World of Virtual Banking
To understand how technology has changed banking, it’s important to realize that the game changers haven’t been new channels, products, or services per se. Instead, it’s the experience those innovations produced that permanently elevated customer experience standards while meeting immediate and pressing needs.
Affinity Plus Federal Credit Union Video Banking Case Study
See why Affinity Plus Federal Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.
The Data Behind Video Banking
This Webinar will discuss:
- Metrics of success from banks and credit unions using video banking
- How performance and adoption matters
- The facts about consumer usage
- How value is created for the organization and the consumer
Does video banking drive results?
- 80% of video banking calls result in new accounts or lending inquiries
- 20% of calls were outside normal business banking hours
- 96% of consumers gave a positivity rating across all video call types
POPi/o Virtual Branch Solution Enables
2021 Implementation Guide
The 5 best video banking implementation practices for 2021
This guide includes insights and data that will make your 2021 video banking implementation smooth and successful when asking the right questions. In addition to the 5 best practices, you will also learn about:
- Video Call Volumes
- Channel Utilization
- Mobile App Deployment
- Virtual Branches
- Operation Efficiencies