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Digital Banking

Just Got Personal

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Why Michigan Legacy Credit Union
Thrives With Video Banking
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Real People.
Real Banking.

Full-Service Video Banking

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Full-Service Video Banking: What is it, and does it Work?
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2021 Implementation Guide

The 5 best video banking implementation practices for 2021

Features of Full-Service Video Banking

Video Check Deposit
Text Chat
Emotional Recognition
E-sign
Automated Workflows
Video Recordings
Document Exchange
Dynamic Call Routing
Presentations
Screenshare & Cobrowse
Video Collaboration
Session Review & Reporting
ICCU

“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”

Jessica Davis – System Analyst

InRoads

“I believe that Video Banking will play a pivotal role for us going forward."

Brooke Van Vleet – CEO, InRoads Credit Union

Union Bank

“Virtual branch became an avenue to get loans signed and open deposit accounts”

Suzanne Dahms – Executive Vice President/COO

Michigan State

“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”

Ben Maxim – AVP Digital Strategy & Innovation

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Digital Humanity - Human Connection in the World of Virtual Banking

To understand how technology has changed banking, it’s important to realize that the game changers haven’t been new channels, products, or services per se. Instead, it’s the experience those innovations produced that permanently elevated customer experience standards while meeting immediate and pressing needs.

Download Case Study

Michigan Legacy Credit Union Shares the Benefits of Video Banking

See why Michigan Legacy Credit Union is using POPi/o Video Banking as their preferred mobile and online collaboration tool for members.

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Staffing Shortages and Video Banking for Today's Economic Outlook

This Webinar will discuss:

    • The challenges of hiring in the banking industry
    • How video banking can increase service footprint without hiring additional staff
    • The benefits of centralized lending
    • Data testimony from successful video banking deploymentsData testimony from successful video banking deployments
Watch Webinar

Full-Service Video Banking Enables

Create New Accounts
Increase Service Footprint
Loan Applications
Mortgage Processing
Wire Fraud Prevention
Account Servicing
Centralized Lending
Bilingual Support

Does video banking drive results?

  • 80% of video banking calls result in new accounts or lending inquiries
  • 20% of calls were outside normal business banking hours
  • 97% of consumers gave a positive rating across all video call types
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What is the ROI of video banking?

  • 250 monthly video calls
  • 65% (130) new opportunities
  • ROI achieved in 6 to 9 months
Learn more

2021 Implementation Guide

The 5 best video banking implementation practices for 2021

This guide includes insights and data that will make your 2021 video banking implementation smooth and successful. In addition to the 5 best practices, you will also learn about: 

  • Video Call Volumes
  • Channel Utilization
  • Mobile App Deployment
  • Virtual Branches
  • Operation Efficiencies
Download Guide

Video | The New Face of Banking

Learn more