- Emotional recognition
- Video check deposit
- Video recordings
- E-sign
- Document exchange
- Presentations
- Screenshare & Cobrowse
- Text chat
- Customizable & automated workflows
- Session review & Reporting
- Dynamic call routing & Warm Transfers
- Meetings (Multi-Party Video Collaboration)
- Patented video collaboration
Introducing POPwelcome
This new feature to the POPi/o platform enables your website visitors to engage with you via chat, voice, or video to seamlessly serve your customers. Watch our video to see how this NEW feature works.
Request a demo for more information
Request DemoMobile video banking
Provide valued interactions with ease regardless of location.
Download Implementation GuideWeb-based video collaboration software
Conversations aren't enough. Your experts need tools to complete interactions.
What can your consumers use POPi/o to accomplish?
- New account opening & funding
- Consumer & auto loans
- Wire fraud prevention
- Account servicing
- Mortgage education & application processes
- Branch-based actions (change of address)
- Access to experts outside there service area
- Bilingual support
- Centralized lending teams
- How will you deploy video banking to your consumers?
“Extended Hours allows us a better service relationship with our members and still have the face-to-face interaction”
Jessica Davis – System Analyst
“I believe that Video Banking will play a pivotal role for us going forward."
Brooke Van Vleet – CEO, InRoads Credit Union
“Virtual branch became an avenue to get loans signed and open deposit accounts”
Suzanne Dahms – Executive Vice President/COO
“Members are using this channel to interact with us including overseas and out-of-state- enables us to build relationships throughout the world”
Ben Maxim – AVP Digital Strategy & Innovation
Security & integrations
Secure, and trusted by your peers
Policies that enforce processes and processes that adhere to policies is how POPi/o maintains security across production systems.
- SOC II Type II Compliant
- TLS 1.2
- 256-bit Encryption
- Separate Production | Testing | Development Environments
- Continuous system testing
Integrations that make experiences seamless
Integrations are not required to utilize video banking collaboration, but if they are for your institution here are a few of the integrations we can provide:
- Mobile SDK (Put video experts directly into your mobile banking app)
- Web SDK (Enable conversations directly from your website)
- SSO API (Single Sign On)
- Call Center ACD API
- Topaz Signature Pads
- Document Scanning
