Webinars

Recorded Webinars

Contact Centers and AI:
Where's the efficiency?

If there’s one technology paying dividends for the financial sector, it’s artificial intelligence. AI gives the world of community banks and credit unions a vital communication layer to meet customer demands for smarter, safer, and more convenient communication.

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Eltropy + POPi/o - Discover New Possibilities

See firsthand how our solutions can enhance the way your financial institution operates-from call centers to branches to your digital banking

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Eltropy + POPi/o - Reaching New Heights in Digital Communication

POPi/o has been acquired by digital communications leader, Eltropy, and together we’re committed to delivering the most comprehensive Digital Communications Platform on the market.

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A Live Demonstration of Remote Online Notary for Banks and Credit Unions

Financial institutions have the power to notarize electronic documents entirely online, bypassing...

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Personalized Banking Simplified: How Your FI can Implement Digital Engagement Tools in Days, not Months

Implementing the right digital tools can be a difficult task for any financial institution. Many implementations are stalled or left at a standstill because...

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Making the Impossible Possible with Digital Customer Engagement

Digital services have come a long way—not only are they the preferred method of interaction for many consumers...

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A Live Demonstration of the Latest Digital Customer Engagement Tools from POPi/o

Our solution provides digital banking tools that can facilitate a wide breadth of banking services, from simple self-service experiences to detailed, collaborative processes. See how your customer experience could be revolutionized by the POPi/o solution.

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A LIVE REVEAL of the New Digital Customer Engagement Tools for the POPi/o Solution

Financial Institution must adapt to the changing needs of the modern consumer. They need digital banking tools that can facilitate a wide breadth of banking services, from simple self-service experiences to detailed, collaborative processes. With POPi/o, you can do all that and more.

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Woman talking on phone.

Stop Forcing Dead Ends, Dropped Calls, And Abandoned Webpages

These impediments to the customer journey probably look familiar to your financial institution. But what can be done about them? How can you create a customer experience that’s engaging and effective regardless of the channel? You’ll discover solutions to digital challenges, frustrated customers, and fatigued employees.

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How Delivering Efficient, Personalized Service Over a Digital Platform Solves Staffing and Traffic Challenges

As more people shift from banking in branches to banking online, financial institutions are faced with the challenge of delivering efficient, personalized service over digital channels.

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Overloaded Call Centers? Slowing Branch Traffic?

How can you effectively balance customer-facing resources with verifiable success?

This webinar addressed specific pain points your FI is challenged with today:
• Branch traffic is waning; how do I balance my employee resources?
• How can I relieve my overwhelmed call centers?
• Why do my self-service tools have high abandonment rates?
• How can I balance efficiency with stellar customer solutions?

Learn how to solve these challenges in a way that will not only benefit your FI, but will also be satisfying and convenient for your customer.

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Staffing Shortages and Video Banking for Today's Economic Outlook

The US labor shortage has taken a toll on many industries, and banking is no exception. Financial institutions everywhere are faced with the task of staffing their branches economically—despite the fact that more people than ever before are doing their banking digitally. So how can an FI get the most out of their workforce? By expanding their footprint and managing customer relationships with full-service video banking.

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Full-Service Video Banking: What is it and does it Work?

As financial institutions reopen their branches post-pandemic, new research confirms that 43% of consumers plan to continue doing all their banking digitally. It’s more important than ever for banks and credit unions to meet consumer needs for digital services. find out why POPi/o’s full-service video banking solution is the most efficient and comprehensive way to service relationships in the digital landscape.

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The Data Behind Video Banking

How do things like ROI justification and cost-saving measure stack up with full-service video banking?

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A Comprehensive Video Banking Solution

Find out why video banking is becoming a key platform for financial institutions.

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The Economic & Strategic Value of Video Banking

Video banking deployments create compelling economic value and other important strategic advantages.

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Why Video Banking is Thriving & What’s Next

Has your financial institution discovered the value of video banking, or have you been a bystander expecting this digital movement to end?

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2020 A Year in Review | What does it mean for your 2021 Implementation?

To say 2020 has been a challenging year is an understatement. We've experienced branch closures, employees working from home, significant changes to business strategy, and an ever-changing "New Normal."

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Economics of a Virtual Branch Revealed

What is a Virtual Branch? Financial Institutions across the country have been building Virtual Branches to increase consumer convenience and improve physical branch efficiencies.

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Video Banking: Driving & Maintaining Results

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Why Educators Credit Union is Using Video Banking

Kimberly Schmidt, VP of Digital Services, at Educators Credit Union shares why they chose video banking, what benefits have come from video banking, and what their video banking strategy going forward will look like. She also shares best practices and answers common video banking questions.

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Video Banking | Value Driven ROI & Pandemic Usage Predictions

Video banking is changing the overall strategy of banking.

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Video Banking | Savings, Efficiency and Sales

Video banking is changing how you interact, serve, staff, and operate your business.

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Video Banking Best Practices

Learn best practices from the inventors of POPi/o video banking.

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