Educators Credit Union Pivots From Branches to Digital
If there is a business buzzword for 2020, it’s pivot. Educators Credit Union had just launched POPi/o's full-service video banking in their first branch just one week before the Coronavirus pandemic shut down all its branch lobbies. This is their story.
The most important aspect of Pioneer’s POPi/o Video integration wasn’t the actual technology. Members wanted more convenience without sacrificing personalized service, especially members deployed in the military or living in other states.